VoiceLogs Privacy Policy

Effective date: July 3, 2026

VoiceLogs is provided by Bytentic SIA ("Bytentic", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the VoiceLogs mobile application, websites, APIs, and related services (together, the "Service").

1. Information We Collect

Depending on how you use the Service, we may collect the following categories of information:

• Account information: identifiers such as your user ID, email address, authentication provider details, subscription status, and preferences.
• Recordings and user content: audio recordings, titles, tags, markers, participant names, transcripts, summaries, action items, notes, generated metadata, and other content you create, upload, sync, or generate through the Service.
• Technical and device information: app version, operating system, device type, request metadata, IP address, diagnostic logs, security signals, and similar data needed to operate and secure the Service.
• Usage and analytics data: anonymous or aggregated information about app usage, feature interactions, performance, and crashes. This data is not intended to identify you personally.
• Payment and subscription information: subscription status and entitlement information received from app stores or payment providers. We do not store full payment card numbers.

2. How We Use Information

We use information to:

• provide, maintain, sync, and improve the Service;
• process recordings into transcripts, summaries, titles, action items, and other AI-generated outputs;
• authenticate users, protect accounts, prevent abuse, and enforce usage limits;
• provide customer support and respond to requests;
• monitor reliability, fix bugs, understand anonymous usage patterns, and improve performance;
• manage subscriptions, billing status, and access to paid features;
• comply with legal obligations and enforce our rights.

3. AI Providers and Processing of Recordings

VoiceLogs uses selected AI service providers to deliver transcription, summarization, title generation, insight extraction, and other AI-powered features. When you request or enable these features, we may send your recordings, transcripts, and relevant metadata to those AI providers solely for the purpose of processing your content and returning results to the Service.

We require AI providers to process this information only as needed to provide the requested service to us, subject to their applicable data processing terms. We do not authorize AI providers to use your recordings or transcripts for unrelated advertising or resale.

4. Sharing of Information

We do not sell your personal information. We do not share your recordings, transcripts, summaries, or personal data with third parties except in the limited circumstances described in this Policy:

• Selected AI providers: to provide transcription, summaries, and other AI services you use in the app.
• Service infrastructure providers: hosting, storage, authentication, analytics, crash reporting, app security, and payment/subscription providers that help us operate the Service.
• Legal and safety reasons: when required by law, legal process, or to protect the rights, safety, and security of users, Bytentic, or others.
• Business transfers: if Bytentic is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality obligations.

5. Anonymous Analytics and Crash Reporting

We may collect anonymous, aggregated, or de-identified analytics and crash information to understand how the Service performs, identify bugs, improve stability, and prioritize product improvements. This information may include app usage events, crash traces, performance metrics, device type, operating system version, and app version. We do not use this analytics data to identify individual users.

6. Data Retention

We retain your account information and user content for as long as needed to provide the Service, maintain sync across your devices, comply with legal obligations, resolve disputes, and enforce agreements. You may delete recordings or request account deletion where supported by the Service. Some backup, log, security, billing, or audit records may remain for a limited period after deletion where necessary for legitimate operational, legal, or security reasons.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. These safeguards may include encrypted transport, authenticated access, access controls, monitoring, and separation of production secrets. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below. We may need to verify your identity before completing a request.

9. International Transfers

Bytentic SIA is based in the European Union, but the Service and its providers may process information in other countries. When personal information is transferred internationally, we use appropriate safeguards as required by applicable law.

10. Children

VoiceLogs is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and provide additional notice where required by law. Your continued use of the Service after an updated Policy becomes effective means the updated Policy applies to your use of the Service.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact Bytentic SIA at info@bytentic.com.